I was awakened yesterday morning by my cell phone crying out for recharging. I just took it off the charger the day before. I couldn’t get enough signal to call home and tell someone to remove my dog’s coat, so the phone wasn’t really used. I think I need a new battery. Since I was already awake, I got up to watch my favorite morning show Good Morning America. They had a segment on viral videos that got me thinking about technology.
I sort of fell into the technology arena as a career; it was actually a desire to avoid PE class that got me into what was call Data Processing in 1970. I had moved to a new town and they had vocational training available in high school. I had observed some of my brother’s experiments into weird science, so I thought maybe the Electricity/Electronics class would be for me. The Vo-Ed guidance counselor convinced me to go into Data Processing instead.
I didn’t realize that the school’s technology was just behind the times. It was all donated equipment, so they didn’t have a computer. I did at least learn to operate a keypunch (does anyone remember cards?), sorters, interpreters, collators, calculating punch machines, reproducers and tabulating machines. They were all geared to manipulating punched cards and hopefully create meaningful reports from them. It was sort of fun playing with all of those wires we had to plug into thick plastic boards. We were also given classes in accounting and I learned I had a knack for putting numbers in little boxes.
Still not really having a goal in mind, I applied to college with Data Processing as my major. It wasn’t until I started my classes that I discovered that it was computer programming. Luckily it fell in line with putting numbers in little boxes, so I did well. I was fortunate to get a programming job shortly after graduation and so began my career. I never thought that my high school training would be of any use, but I was the only person who even recognized the dusty old machines in the storage room and so became the on-site expert for punched card applications.
I think a lot of my success was due to the fact that I was always like a kid on Christmas when presented with new technology. I still marvel at the fact that the laptop I am using right now has more memory and computing power than some of the mainframe computers I worked on in the 70’s. I do confess that I was very skeptical about personal computers when they first appeared. I thought of them as glorified video games. My brother-in-law had introduced my then husband to Super Pong and my hubby had to have one right away. Of course I was the only opponent available to him, so I got hooked into playing almost every day. He seemed to enjoy trouncing me just a little too much, so I developed a real dislike of video games that required aiming and shooting. When Atari introduced its first home computer, my ex wanted one. I did not want a computer in my home because it was too much like bringing work home. I also figured it was just to give my husband a newer, bigger video game console. The day I found a personal accounting program for the Atari, I started to see the home computer in a new light. Unfortunately my husband got the Atari in the divorce, so it was a little while before I had a computer at home again.
I didn’t really expect the microprocessors to stick around. At one job we had created an Accounts Receivable system on a mini-computer to replace one that ran on a mainframe. We converted one branch to the new system and noticed some performance problems. It was taking almost as long to process one branch on the mini as it did to process the entire company on the mainframe. We still had 37 branches to convert to the new system. So we set up a test using 10 branches. The results were laughable. My project leader was really into statistical analysis and had a ball working up the projections. At 75% conversion, it would take 24 hours to process the accounts. At 100% the projected processing time was 48 hours. I had done some research into the operating system of the mini and found that our time problem was related to the alternate inquiry paths that the analyst who designed the new systems had used liberally. Every time one account was updated, all of the account records had to be updated to preserve the alternate paths. Surprisingly the answer was to create a separate file for each branch.
The IBM personal computers started appearing in my office in 1985, but they were used only by management. They seemed limited to word processing and spreadsheets. Having worked with batch processing applications for years, I still didn’t see why people were so thrilled with Lotus
The business analysts kept throwing around the term “automated platform”. I was working for a bank and it turned out that ‘platform’ referred to any function performed a branch by anyone but a teller. This was where they were going to first utilize the PC’s. I had been working on loan applications and the first to use the PC’s would be Customer Information. CIS had just been an application we fed with loan information. I didn’t realize how important it was in the bank’s relationship with the customer until the big re-vamp of CIS started. The automated platform was going to be a byproduct of the CIS project. It just seemed to take forever to get off the ground.
The first real value I saw of the PC’s use in business applications was when my team started reworking of our loan calculator. We were fortunate to have a business analyst who was a math whiz. He had also learned Lotus, so he had set up Lotus applications that the programmers could use to test the new mainframe version of the loan calculator. By the time I retired from the bank the automated platform was a reality. We had tied networks of PC’s in the branches to the mainframe. Account setup was performed in the branch by the personal bankers. The customer’s existing relationship to the bank was available to the network from the CIS system on the mainframe. Personal and address information was retrieved and could be updated while the customer was present. The PC specialists had worked out a method to distribute software updates to the networks over the T1 lines rather than having someone go out to each branch. We were creating loan documents on blank paper at the PC using stored boilerplates and data retrieved from the mainframes.
In 1988 my sister’s husband got an Apple II GS as part of a bonus from his employer. I ended up buying one for myself because my sister kept calling me with questions that I had no way to answer. I had never touched an Apple computer. I still didn’t want the computer to become a way to work at home so I was glad it was an Apple. I didn’t think it could communicate with an IBM operating system. I bought a 300 baud modem (wow!). Soon I was connected to GEnie (America Online didn't support Apple then) and discovered a bunch of games and applications for the Apple. There were bulletin boards where other Apple users that knew more than me were available to help me out. In fact that was where I learned I was wrong about being able to communicate with an IBM mainframe. Soon I had the appropriate software, was set up on the bank’s security system and now I could manage most of my middle of the night trouble calls from home. The only problem with it was having to logoff the computer to call the mainframe operators at the office. I do not miss dial-up. When several of us had computers at home and were handling trouble calls with them, I convinced my manager to get us a cell phone. It weighed about 5 pounds and had to be carried with a shoulder strap. I also had purchased a PC clone personal computer. It had a 100 MHz processor and 100 mg hard drive. Now I was in the fast lane! That was about 1990.
The personal technology boom started just about then. Cell phones got smaller, personal computers got faster and larger memory, and hard drives got larger capacities. I have upgraded or replaced my computer about 6 times. Megabytes gave way to gigabytes, which will give way to terabytes soon. Communications speeds took off like a rocket. I was a member of a very small group when I bought that 300 baud modem. Now I find it difficult to get through a day without using the Internet and on a cable modem of course. I have become one of Time Magazine’s Persons of the Year! I use VoIP telephone, so no more long distance charges. Cell phones not only allow us to speak to each other, now we text message; take pictures and video then send them to our friends; listen to music downloaded from the Internet and can check our email. Soldiers in
My grandmother lived through the advent of airplanes all the way up to the space shuttle. My mother never learned to use an ATM. She felt the people of a certain age just could not learn to live with all of this new technology. I vigorously disagree. I feel like I have experienced 200 times the technological advances she was exposed to. I still have a time to experience more. Where will tomorrow take us?
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